Shipping Policy

Last updated: July 8, 2026

1. General Information

At Viore, we are committed to ensuring that your order is processed carefully and delivered as safely and efficiently as possible.

This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, and other important information related to the shipment of your order.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

2. Shipping Destinations

Viore currently ships to:

• The United States

• Canada

• The United Kingdom

Certain remote locations, islands, military addresses, or restricted postal areas may not be eligible for delivery.

If you are unsure whether we can deliver to your location, please contact us before placing your order at:

viore.storecosmetics@gmail.com

3. Order Processing Times

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Once your order has been processed, it will be transferred to the appropriate shipping carrier.

Orders placed on weekends or public holidays will begin processing on the following business day.

Processing times may be extended during product launches, promotional events, periods of high demand, public holidays, or other circumstances beyond our reasonable control.

Order processing time is separate from the estimated delivery time.

4. Shipping Methods and Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

When a free shipping promotion is available, it will be clearly displayed on our website or during checkout.

Shipping fees, promotional offers, and free shipping requirements may change from time to time.

5. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

United States

Approximately 6 to 12 business days.

Canada

Approximately 7 to 15 business days.

United Kingdom

Approximately 6 to 12 business days.

These delivery times are estimates and are not guaranteed.

Delivery may take longer because of customs inspections, severe weather, public holidays, carrier delays, high shipping volumes, incorrect addresses, remote delivery locations, or other circumstances outside Viore’s control.

Business days do not include weekends or public holidays.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, when available, a link to track your shipment.

Tracking information may take between 24 and 72 hours to update after the shipping confirmation has been sent.

In some cases, international tracking updates may temporarily stop while the package is being transferred between shipping carriers or processed through customs. This does not necessarily mean that the package has been lost.

Please ensure that the email address provided during checkout is correct so that you can receive your order and tracking notifications.

7. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages because of inventory availability, package size, or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate tracking numbers. Receiving one package before another does not necessarily mean that an item is missing from your order.

You will not be charged additional shipping fees solely because your order was divided into multiple shipments.

8. Shipping Delays

Each order is carefully prepared and packaged to help ensure that it arrives in good condition.

However, Viore is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather conditions.

• Customs inspections or clearance procedures.

• Carrier interruptions or logistical congestion.

• Public holidays.

• Incorrect or incomplete shipping information.

• Local delivery restrictions.

• Natural disasters or public emergencies.

• Strikes or transportation disruptions.

We will make reasonable efforts to assist you in obtaining updated information from the shipping carrier when significant delays occur.

9. Lost Packages

A package will not be considered lost solely because tracking information has not recently been updated.

If your tracking information has not changed for an extended period or your order has not arrived after the estimated delivery window, contact us at:

viore.storecosmetics@gmail.com

Please provide your full name and order number.

We may ask you to confirm your shipping address and contact the carrier or local postal service before we begin an investigation.

If the shipping carrier officially confirms that the package was lost in transit, Viore may provide a replacement or refund, depending on the circumstances and product availability.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 business days of delivery.

Your email should include:

• Your order number.

• A description of the damage.

• Clear photographs or videos of the product.

• Photographs of the external packaging.

• A photograph of the shipping label.

Please keep the damaged product and packaging until your request has been reviewed.

After evaluating the evidence, we may offer a replacement, refund, or another appropriate solution in accordance with our Return and Refund Policy.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully review the following information before submitting your order:

• Full name.

• Street address and building number.

• Apartment, unit, or suite number, where applicable.

• City.

• State, province, county, or region.

• Postal or ZIP code.

• Country.

• Telephone number.

If you need to correct or change your shipping address, contact us immediately at:

viore.storecosmetics@gmail.com

We can only make changes before the order has been processed or shipped. We cannot guarantee that an address can be modified after an order has been placed.

Viore is not responsible for orders that are delayed, lost, misdelivered, or returned because the customer provided an incorrect or incomplete address.

12. Packages Returned to Sender

A package may be returned to the sender because of:

• An incorrect or incomplete address.

• An unsuccessful delivery attempt.

• Failure to collect the package.

• Refusal of delivery.

• Failure to pay applicable customs charges.

• Local carrier restrictions.

If your package is returned, contact us to discuss the available options.

You may be responsible for additional shipping and handling fees if you request that the order be shipped again.

If a refund is approved, original shipping costs, return shipping costs, customs charges, and applicable handling fees may be deducted from the refund.

13. Orders Marked as Delivered

If the tracking information shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.

• Ask members of your household.

• Check with neighbors or building management.

• Contact the local shipping carrier.

• Allow up to 48 hours, as some packages may be marked as delivered before their actual arrival.

After completing these steps, contact us if you still cannot locate the package.

Viore is not responsible for theft, loss, or misplacement after a package has been confirmed as delivered to the address provided during checkout. However, we will make reasonable efforts to help you investigate the issue with the shipping carrier.

14. Customs, Duties, and Taxes

International orders may be subject to import taxes, customs duties, value-added tax, handling charges, or other fees imposed by the destination country.

Unless otherwise expressly stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Viore does not control customs charges and cannot predict the amount that may be charged.

Customs policies vary by country. We recommend contacting your local customs authority if you require additional information before placing an order.

Customers are responsible for complying with the import regulations of their country.

If an order is refused or returned because customs charges were not paid, any applicable shipping, return, customs, and handling costs may be deducted from an approved refund.

15. Order Cancellations and Changes

Orders begin processing shortly after they are placed.

If you need to cancel or modify your order, contact us as soon as possible at:

viore.storecosmetics@gmail.com

We cannot guarantee that an order can be canceled or changed once it has entered processing, been prepared for shipment, or been transferred to the shipping carrier.

If the order has already shipped, you must wait for delivery and follow the procedures established in our Return and Refund Policy.

16. Contact Information

For questions regarding shipping, tracking, delivery, or your order, contact us at:

Email: viore.storecosmetics@gmail.com

At Viore, we work to provide a clear, reliable, and convenient shopping experience from the moment you place your order until it arrives.